Customer Service Representative (CSR)
Bahria Town Phase 7, Rwalpindi, Punjab, Pakistan
Job Title: Customer Service Representative (CSR) Source Code Academia is looking for a professional and customer-focused Customer Service Representative (CSR) with 2–4 years of experience to join our team. The ideal candidate will be responsible for handling client inquiries, resolving issues, and ensuring a positive experience for students and clients interacting with our organization. Key Responsibilities Respond to customer inquiries via phone, email, and messaging platforms Assist students and clients with information regarding courses, services, and processes Resolve customer complaints and escalate complex issues when necessary Maintain accurate records of customer interactions and service requests Coordinate with internal departments to ensure timely resolution of client concerns Provide professional and courteous support to maintain high customer satisfaction Follow up with clients to ensure their issues have been properly resolved Requirements 2–4 years of experience in Customer Service, Client Support, or a similar role Strong communication and interpersonal skills Ability to manage multiple conversations and customer issues efficiently Good problem-solving and conflict resolution skills Basic knowledge of CRM systems and customer support tools is preferred Professional attitude and ability to work in a team environment What We Offer Competitive salary package Performance-based incentives Opportunity to work in a growing and dynamic organization Professional and supportive work environment Education: Bachelor’s degree preferred Languages: English & Urdu Job Type: Full-time Work Location: In-person (Bahria Town Phase 7, Rawalpindi) For more information: www.sourcecode.academy Job Type: Full-time Work Location: In person
